Shipping, Delivery & Return

We ship with Bring and DHL Express shipping. There will be no additional import taxes on your order.

Norway
Free shipping with Bring
Delivery normally takes 2-5 working days
Always with tracking

Europe
DHL Express
Standard shipping cost is 10 €
Free shipping for orders over 300 €
Delivery normally takes 2-5 working days
Always with tracking

International orders
DHL Express
Standard shipping cost is 10 $
Free shipping for orders over 300 $
Delivery normally takes 2-5 working days
Always with tracking

As soon as the parcel has been shipped you will receive a message from DHL with information about tracking and delivery.

European orders will usually be delivered within 2-3 days from the day you received your shipping confirmation. International orders will usually be delivered within 3-5 days from the day you received your shipping confirmation. Orders are not shipped or delivered on weekends or holidays. If a delivery suffers a delay or an item happens to be out of stock, you will be informed by e-mail as quickly as possible.

The expected delivery and return processing time is slightly longer than normal around holidays. This is our busiest season with high demands. Thank you for your patience!

Any questions you might have concerned your delivery can be directed to our customer service.

If you do not collect the package and costs are incurred as a result, you are liable for any additional costs associated with the return shipment.


Return

We hope you love your order, but if something isn’t quite right you have 14 days from the day you receive it to send it back.

To reduce unnecessary shipments and packaging, we charge a small return fee of 100NOK.

How to return

  1. Register your return in your customer account (log in here).

  2. We’ll review and approve your request.

  3. After approval, you’ll receive your return label and instructions by email.

  4. Pack items securely and drop off the parcel as instructed.

Refunds

  • We issue a refund to your original payment method once your return is received and checked.

  • Please allow a few business days after we receive your parcel for processing and for your bank/card issuer to post the credit.

Condition of returned items

Items must be unused, unwashed, and with all original tags attached.

Exchanges

If you’d like an exchange, request it when you register your return. We cover the outbound shipping for the replacement once your return is approved.

Purchases eligible for return

We only accept returns for items purchased through our online store.

Questions? support@mooknit.com